Orders and confirmation
Orders are confirmed through Immortal Games Store's official WhatsApp number. Confirm the product, account type if applicable, PS4 or PS5 compatibility, region, price, and delivery time before payment. Prices depend on the current offer; the price agreed for your order applies to that purchase.
Primary, Secondary, and Full accounts
Primary: you play from your personal account on the designated console. This access does not require a permanent connection for the account license; an individual game may still require an internet connection. A Primary purchase cannot be exchanged between PS4 and PS5.
Secondary: you play from the supplied account and need a stable, continuous internet connection. The store permits transferring this access from PS4 to PS5 only. Arrange a transfer with us before making changes.
Full Account: the store supplies the email, password, and date of birth for your exclusive use. Change the details within 24 hours; problems caused by failing to do so are your responsibility. Full accounts have no store warranty after receipt. Any transfer or resale is also subject to the platform's own rules; the store's description does not override them.
Receiving your purchase
Shared-account access is supplied through a QR code or a six-digit sign-in code. Full accounts are delivered with their details and become your responsibility after receipt. If a shared account is deleted from your console or signs out, contact the store to arrange access again. Notify us before selling or formatting your console so we can try to help.
Resale through the store
For customer-to-customer resale, the store acts as an intermediary without an intermediary fee. Sales are arranged through a dedicated WhatsApp group. The seller must provide a video showing account removal from the console; Primary access must also be deactivated.
You can ask to offer your purchase to another customer based on its original purchase price and current market price. The store does not buy accounts back from customers. A seller who is not serious may be refused future transactions, and a buyer may be blocked depending on their conduct.
Warranty and refunds
Warranty depends on the account type. Shared game accounts supplied by the store have five years of account coverage. Shared PlayStation Plus accounts are covered for the purchased subscription term. Third-party accounts have one year of sign-in/sign-out support, without ban or Sony-policy coverage. Full accounts have no warranty after delivery. See the Warranty Policy for the complete conditions.
Account purchases are normally non-refundable because the game price has already been paid to the publisher. Problems are handled through restored access or a replacement account. A replacement does not ordinarily entitle you to a refund; special cases are decided by the store. If you need access again and the store has no available Primary or Secondary account for that game, it refunds the amount you originally paid. These rules remain subject to applicable consumer rights.
Game, server, and progress limitations
Our support concerns the account access we supplied. Bugs in a game, game-server outages, and Sony service problems are handled by the publisher or platform support. The store cannot fix those services. If a Secondary game or Plus account must be replaced, progress on that account may be lost; the store offers a discount on the next order in that case.
Acceptance and policy updates
Completing a purchase confirms acceptance of the store's current terms and the conditions agreed for that product. Review this page and our official Facebook terms before ordering; updates are published there and here. Updates and their application remain subject to applicable law.